Frequently Asked Questions

Processes are the key mechanism by which your business drives quality and delivers value. That means proactive process improvement is not only crucial to your business’s operational efficiency and effectiveness, but also its growth and profit.

Efficiency and effectiveness aren’t your only challenges though. You’re also trying to keep pace with market fluctuations, technological advances and consumer trends. Under the pressures of constant change, it’s easy to see why focus goes to fast fixes instead of systematic solutions.

We want to help you move from reactive to proactive process improvements with proven business process improvement (BPI) approach. 

Whether you need to improve a specific set of processes or you want to optimize operations across the enterprise, we can help your business simplify and speed up work using tools and techniques from Lean, Six Sigma, Total Quality Management (TQM), Theory of Constraints (TOC), Business Process Reengineering (BPR) and more.

Our operational excellence  experts will help you realize immediate and sustainable improvements in the metrics that matter to you, like quality enhancements, service upgrades, cost reductions or productivity and efficiency improvements. Together, we can build a strong foundation for your business’s growth and profit through proactive process improvement.

Our team of experienced performance improvement professionals have over 50 years of combined experience planning and leading various process improvement initiatives within the healthcare space and beyond.  

Our team is focused on supporting clients as they seek to drive our waste, inefficiency, and cost within their core business processes.   

We partner with organizations to identify and seize value improvement opportunities

We advise clients on developing strategic opportunities by providing in-depth market, competitor and customer insights. We then help them implement their strategic plans by leveraging financial and operational perspectives across their organization.

We help clients improve performance and help them position themselves for success by assessing how internal and external changes affect progress towards strategic goals, with foresight and analysis of competitive dynamics and considering the clients’ key capabilities. 

Changing old habits requires time. Most management consulting engagements take months, sometimes years. We start with a robust organizational assessment.   

Not every change will result in an improvement, but all improvement requires change!   

We can help identify changes and improvements that will help move the needle -v and we can help your organizations transform prioritized improvements into sustainable change.  

Once we have a solid understanding of the facts, we develop a plan. We then work closely with the owner and other senior managers to communicate and implement the plan. Every engagement is slightly different, but we may need to spend one or two days a week on site for several months. In between site visits, we communicate by phone, email, Zoom and conference calls.

Once the core people, systems, policies and procedures are in place, we can usually reduce the time spent on site. Future visits focus on developing and refining other processes, training management and staff, monitoring progress, gathering feedback, and making adjustments as needed.

In the face of today’s unrelenting competitive pressures, shifting market dynamics and ever-increasing customer expectations, the organizations that will be most successful are those that have the right people in the top leadership roles working effectively together.  

An organizational culture that is aligned with the strategic direction of the business, and a commitment to developing the leaders needed for the future is a critical success factor in today's competitive business environment.

We help organizations drive change through people. We cut through the clutter, helping you develop systems and processes that focus on the most important leadership attributes, skills and behaviors. 

We can deliver customized  learning and development  programs that upskill your entire workforce with courses taught by instructors and subject matter experts (SMEs) in a variety of dynamic formats.

Successful businesses understand that it’s more beneficial and cost-effective to develop their existing employees instead of seeking out new talent.

The top ten benefits of employee training and development programs include:

• Increased productivity: When employees stay current with new procedures and technologies, they can increase their overall output.
  
• Reduced micromanagement: If workers feel empowered to perform a task, they typically require less oversight and work more independently.1
  
• Train future leaders: Organizations must have a solid pipeline of well-trained and innovative potential leaders to grow and adapt over time.
  
• Increased job satisfaction and retention: Well-trained employees gain confidence in their abilities, leading to greater job satisfaction, a reduction in absenteeism and overall employee retention.
  
• Attract highly skilled employees: Top recruits are attracted to firms with an identifiable career path based on consistent training and development.  
  
• Increased consistency: Well-organized training ensures that tasks are performed uniformly, resulting in tight quality control that end users can trust.
  
• Increased camaraderie: Training and development helps create a sense of teamwork and collaboration.
  
• Bolstered safety: Continuous training and development helps ensure that employees have the knowledge and skills to perform a task safely.
  
• Ability to cross-train: Providing consistent training creates a knowledgeable team overall where employees can help train or assist each other as needed.
  
• Added innovation: Consistently trained employees can help develop new strategies and products, contributing to the company’s bottom line and continued success.

Empower your leaders and managers to learn together, so they can impact cultural change at your company and drive business results.

Prepare your HR team to attract, grow, and retain talent by equipping them with the tools and skills they need to do their best work